Frequently Ask Questions

Not to worry, we will attempt to reschedule the delivery to give you a bit of time to sort the problem i.e. cut some branches down/move an obstruction/tie up the dog.

Absolutely. As a general rule if the truck doesn’t need to move then it’s all good. If the truck has to pack up hoses and drive to another part of your property there may be a small additional cost.

The vast majority of the price is the running cost of our equipment and the wages of our driver. The price is the same regardless of how much water you take. We actually come with a little more water than you order to allow for a little spillage so it’s a great deal!

At Coastline, we are proud of our safety culture and the care we take with both our customer’s property and our own equipment. We won’t put you, your property or our drivers and trucks at risk so please have a good think about where our truck will need to go to deliver your water before you say the access is good!

Our drivers don’t like not being able to deliver water to thirsty people so please have a good look at where you think the truck would need to drive before you tell us we can get in. If we can’t get into the property when you’ve said we could then the cost of getting the truck out to you will be passed on.

The vast majority of the price for the delivery is the running cost of our equipment and the wages of our driver so because we have come to the property we need to recoup our cost. A non delivery to one customer also potentially means someone else missed out that day.

Great question! We are the same size as a milk tanker/concrete truck. We need a gap that’s 3 metres tall by 3 metres wide and we don’t do sharp turns well as we’re quite long. We’re also pretty heavy (upto 45 tonnes!).

So if the ground isn’t very solid underfoot then there’s a good chance we might ruin your lawn or worse yet get stuck. We’re animal lovers but don’t enjoy getting bitten by dogs so these will need to be tied up somewhere to allow our drivers to position the truck and get to your tank.

We carry 75 metres of hose in our standard kit. We can bring more but you’ll need to let us know and it does work our pumps pretty hard if we’re pumping further than 75 metres especially if it’s uphill.

If your tank or pool position is straightforward then you don’t need to be there. We’ll figure it out. If you have a dog/attack cat please put them somewhere that allows us to get access to the tank/pool without losing any skin.

During the dry season we can get pretty busy so it pays to book well in advance. Payment is required prior to scheduling the delivery i.e. you will need to pay before we confirm the delivery time. The best way to do it is book and pay for your order online using our booking system, then we have all your details and payment made so we can dispatch your order quickly and efficiently!

The rates vary depending on how far we need to travel. Again the cost isn’t really in the water itself it’s all the other aspects of getting it too you!

We are Registered with the MOH as a certified drinking water carrier, so you can have confidence the water you get is clean, we only source our water from AA grade drinking water suppliers and we use late model equipment that is maintained to the highest standard including regular testing of our tanks to ensure you and your families health and safety.

• Cancellations can be made either online or by contacting us on 027-WATER2U (027-9283728)
• Cancellations advised prior to 4.00pm the day before delivery will be refunded less a $15 administration fee
• Late cancellations advised on the day of delivery will be refunded less a $40.00 administration fee
• Should you prefer to reschedule or transfer you payment to a credit on your account, no administration fee will be deducted
• If our truck arrives at the address and is unable to deliver, an $150.00 Callout Fee may apply